Lokum Ops ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lokumops.com) or use our mobile applications and services, including Hemen İngilizce, App to Link, FocusLoop, and our cloud & AI solutions.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account or register for our apps
- Use our mobile applications (Hemen İngilizce, App to Link, FocusLoop)
- Fill out contact forms on our website
- Subscribe to our newsletter or communications
- Request information about our cloud & AI services
- Make in-app purchases or subscribe to premium features
- Contact our support team
This information may include:
- Name and email address
- Phone number (optional)
- Company name and job title (for business services)
- Profile information and preferences
- Payment information (processed securely through Apple App Store or Google Play Store)
- User-generated content (e.g., learning progress, saved items, notes)
- Communications with us
Information Collected Automatically
When you use our services, we may automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent, interaction patterns)
- Log data (IP address, browser type, access times, pages viewed)
- Location information (with your permission, for location-based features)
- Cookies and similar tracking technologies
- Analytics data to improve our services
Information from Third Parties
We may receive information from third-party services you use to access our apps, such as:
- Apple Sign-In or Google Sign-In (if you choose to use these authentication methods)
- Payment processors (Apple App Store, Google Play Store)
- Analytics providers (to understand app usage and improve our services)
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our services: To operate our apps and deliver the features you request
- Personalize your experience: To customize content, recommendations, and learning paths based on your preferences and usage
- Process transactions: To handle subscriptions, in-app purchases, and billing (processed through Apple/Google)
- Communicate with you: To send service updates, respond to inquiries, provide customer support, and send important notices
- Improve our services: To analyze usage patterns, identify bugs, develop new features, and enhance user experience
- Ensure security: To detect, prevent, and address technical issues, fraud, and security threats
- Marketing communications: To send promotional content about our apps and services (with your consent, and you can opt-out anytime)
- Comply with legal obligations: To meet legal requirements and enforce our terms of service
- AI and machine learning: To train and improve our AI models for language learning and other features (using anonymized data)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our services, including:
- Cloud infrastructure providers (AWS)
- Analytics services (to understand app usage)
- Customer support tools
- Email service providers
- AI/ML service providers (OpenAI, AWS SageMaker) for app features
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Payment Processors: Payment information is processed directly by Apple App Store or Google Play Store. We do not store your payment card details.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, safety, or that of our users
- With Your Consent: When you have given us explicit permission to share your information for a specific purpose
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally for research, analytics, or marketing purposes
Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure (AWS) with regular security updates
- Access controls and authentication mechanisms
- Regular security assessments and vulnerability testing
- Employee training on data protection and security best practices
- Monitoring and logging of system access
- Incident response procedures
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for basic functionality
- Analytics cookies: Help us understand how you use our services
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences or device settings. Note that disabling cookies may affect the functionality of our services.
AI and Machine Learning
Some of our services, particularly Hemen İngilizce and our cloud AI solutions, use artificial intelligence and machine learning technologies. Here's how we use AI:
- Language learning: AI-powered conversation practice, pronunciation feedback, and personalized learning recommendations
- Content generation: Creating learning materials and exercises tailored to your level
- Speech recognition: Analyzing your pronunciation and providing feedback
- Model training: We may use anonymized, aggregated data to improve our AI models. Individual user data is never used to train models without explicit consent.
We use third-party AI services (such as OpenAI) that have their own privacy policies. Your interactions with AI features are processed in accordance with both our policy and the third-party provider's policy.
App-Specific Information
Hemen İngilizce
Our language learning app collects:
- Learning progress and performance data
- Voice recordings for pronunciation practice (processed and not permanently stored)
- Lesson completion and quiz results
- Vocabulary and grammar preferences
App to Link
Our link management app collects:
- Links you create and manage
- Click analytics and usage statistics
- Sharing preferences
FocusLoop
Our productivity app collects:
- Focus session data and timers
- Task and goal information
- Usage patterns and productivity metrics
Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data: Retained while your account is active and for a reasonable period after account deletion (typically 30-90 days) to allow for account recovery
- Usage data: Retained for up to 2 years for analytics and service improvement
- Communication records: Retained for up to 3 years for customer support and legal purposes
- Payment records: Retained as required by tax and accounting regulations (typically 7 years)
After the retention period, we will securely delete or anonymize your personal information.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing your personal information
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Withdraw Consent: Withdraw consent for processing where we rely on consent
- Opt-out: Opt-out of marketing communications at any time
To exercise these rights, please contact us at cloud@lokumops.com. We will respond to your request within 30 days.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete your personal information.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. We process your data based on legal grounds such as consent, contract performance, or legitimate interests.
Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at cloud@lokumops.com, and we will take steps to delete such information from our systems.
Some of our apps, such as Hemen İngilizce, may be used by teenagers aged 13-17 with parental consent. Parents and guardians should supervise their children's use of our apps.
International Data Transfers
Lokum Ops operates in Turkey and the UAE, and we use service providers located in various countries, including the United States (AWS, OpenAI). Your information may be transferred to, stored, and processed in countries other than your country of residence.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by the European Commission
- Data processing agreements with service providers
- Compliance with applicable data protection laws
- Security measures to protect data in transit and at rest
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Third-Party Services
Our services may integrate with or contain links to third-party services, including:
- Apple App Store and Google Play Store (for app distribution and payments)
- Social media platforms (for sharing features)
- Analytics providers
- AI service providers (OpenAI, AWS)
These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before using their services.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
Consent
By using our services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.
← Back to Home